Communication Effectiveness

Getting your message across in a way that is clear and coherent to everyone that is listening is a critical skill in organizational as well as personal life. The Communication Effectiveness Profile provides a highly structured process through which to look at the large and often complex subject of communicating with others. The subject is therefore broken down into seven sub-categories as follows:

  • Empathizing
  • Receiving
  • Clarifying
  • Understanding
  • Reading non-verbal clues
  • Feedback giving
  • Transmitting your message

Communication impacts on every area of our lives and being an effective communicator involves more than just delivering a message. Ensuring that the person receiving your message interprets it as you intended is just as important as the delivery - and usually more challenging! 

Instructions

The Communication Effectiveness Profile has been designed to help individuals understand more about their skills in this critical area. These competency areas represent critical skills involved in effective communication.

This questionnaire will be easy to complete. Read each statement, and select the choice that most accurately describes you. Please answer these questions as honestly as possible.

View the System Requirements for this assessment.

Empathizing
Empathizing examines the extent to which you think about the perspectives and feelings of others when they are communicating with you, and the degree to which you adjust your style to accomodate them. It asks the question: "How well do you create a climate of warmth and sincerity, where people feel comfortable sharing their thoughts because they know you will listen?"
1. I maintain good eye contact and give people my full attention.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
2. I smile warmly at people when they appear to want to talk to me.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
3. I let people finish what they are saying without interrupting.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
4. I think about why as well as what people are saying.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
5. I show genuine interest when people are talking to me, whatever the subject or topic.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
6. I use a variety of careful questioning approaches to help understand the other person.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
7. I generally mirror people’s facial expressions when I listen to them.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
8. I engage in as much "small talk" as necessary to help people feel comfortable.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
9. I like to find out something about the people with whom I talk.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
10. I look at the feelings or emotions behind the words people are using.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
11. People who know me would say that I am a sincere and genuine communicator.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
12. I encourage people to speak their minds openly and share their concerns.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
 
Receiving the Message
Receiving the Message looks at how well you listen to and successfully "process" what others are saying (verbal and non-verbal messages) before you respond. It asks the question: "How attentive or empathetic are you in a listening situation so that you can fully appreciate what the speaker is trying to convey?"
13. I avoid interrupting while the other person is speaking.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
14. I make sure that I am in the right frame of mind for all important discussions.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
15. I try to find quiet environments in which to talk and listen to people.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
16. My body language is conducive to attentive listening.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
17. I listen enthusiastically and positively.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
18. I avoid trivializing the ideas or views expressed by people I am talking with.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
19. I look people in the eye and regularly nod in order to demonstrate that I have understood them.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
20. I focus my attention on the speaker and concentrate on what is being said.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
21. I try not to let my mind wander when someone is talking to me.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
22. I am calm and patient in conversation and discussion.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
23. I take information in on several different "channels" where necessary.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
24. People who know me well would say that I am a good listener.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
 
Clarifying
Clarifying looks at the extent to which you use careful and incisive questioning techniques to successfully "translate" the words and actions of the other party in order to understand their meaning. It asks the question: "How well do you gently question and probe the other person in a conversation or discussion, in order to ensure that you accurately interpret their message?"
25. I avoid making the other person feel as if he or she is being interrogated.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
26. I look for the underlying message behind people’s words.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
27. I try to use "word pictures" when clarifying what the speaker seems to be saying.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
28. I gently get the speaker to provide "missing" information as the conversation flows.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
29. I regularly paraphrase to test my understanding of what is being said.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
30. I carefully probe when I do not fully understand something.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
31. I use open questions to get people to explain their ideas.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
32. I demonstrate that I can be helpful and genuine in conversations.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
33. People who know me would say that I ask incisive questions in conversations.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
34. I summarize what I think I’ve heard to make sure that I have understood clearly.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
35. I am comfortable speaking up when I am confused or unsure.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
36. I offer my interpretation of what is being said in order to verify my understanding of what is being communicated.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
 
Understanding
Understanding looks at the extent to which you make sense of what you see and hear in order to engage fully in a conversation and respond intelligently, according to the circumstances. It asks the question: "How well do you reflect and process information while someone is speaking, in order to understand the key aspects of what is being communicated and how you might respond?"
37. I avoid assuming that the other person’s perspective is the same as mine.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
38. I give people time, attention, and encouragement so they can get their message across.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
39. I respect other people’s feelings when I offer my comments.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
40. I piece together all the different parts of what people say and do to make sense of it.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
41. I ask the other person to re-phrase their message when I am confused.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
42. I suspend judgment about what is being said for as long as necessary.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
43. I correctly identify the level of someone’s feelings and emotions in a conversation.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
44. I am good at "reading between the lines" wherever necessary.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
45. I connect what people say to me with what I already know in order to achieve a better understanding.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
46. I carefully follow the flow of a conversation so I can respond appropriately.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
47. I seek to put what I hear into a reasonable context, based on my experience.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
48. I expect conversation and discussion to improve my knowledge and understanding.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
 
Reading Non-Verbal Clues
Reading Non-Verbal Clues looks at the extent to which you pick up on body language and tone of voice in order to understand the complete communication message. It asks the question: "How well do you assess the other person’s feelings and meaning by looking beyond the spoken words that you hear?"
49. I quickly sense when a person’s feelings do not match his or her words.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
50. I can tell when the other party is distracted or their mind is somewhere else.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
51. I can tell when the climate for open communication is not quite right.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
52. I am good at "reading" other people.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
53. I watch people’s facial expressions and hand movements very carefully.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
54. I adjust my communication style if I feel that I am losing the other person’s attention.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
55. I am good at sensing a negative atmosphere when I walk into a room.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
56. Inconsistencies between words and body language are easy for me to identify.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
57. I quickly notice changes in tone or pitch.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
58. I try to pick up on an individual’s underlying feelings.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
59. I pick up on and understand non-verbal clues and signals.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
60. I can tell when someone is confused about what I’m saying by observing his or her body language.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
 
Giving and Receiving Feedback
Giving and Receiving Feedback looks at the extent to which you are able to successfully offer constructive feedback to others and accept direct feedback from others. It asks the question: "How open are you to offering candid feedback to others in a constructive or helpful way, and how capable are you in accepting coaching or guiding communications from others?"
61. I try to make sure that the "air time" in a conversation is equally shared.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
62. I find it easy to get the other person’s attention when speaking with them.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
63. I provide and welcome feedback because I want to become a more effective communicator.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
64. I am appreciated for my direct and clear communication style.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
65. I openly demonstrate that I appreciate getting feedback from other people.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
66. I avoid engaging in emotional or negative feedback discussions.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
67. I am not concerned about someone’s motives for providing feedback.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
68. I focus my attention on the key lesson to be given or taken from the feedback.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
69. I try not to insult or demean the other party when offering critical comments.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
70. I focus on the facts when giving and receiving feedback.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
71. I consider every constructive criticism as an opportunity to improve.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
72. I am sensitive to my needs and the needs of others when communicating.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
 
Transmitting Your Message
Transmitting Your Message looks at the extent to which you use a range of communication methods and means to get your message across to others successfully. It asks the question: "How well do you ensure that the transmission of information that is important to you is communicated in language that is clear, concise, and consistent?"
73. I communicate feelings as well as ideas and facts.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
74. I use multiple channels to get messages across to people.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
75. I make sure my deeds match my words.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
76. I find that I can lift team spirit and morale through effective communication.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
77. I am able to get complicated ideas across clearly.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
78. I deliver my communication at a pace and in a way that is comfortable for others.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
79. I say things in a variety of slightly different ways in order to reinforce what I mean.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
80. I am very aware of the other person’s needs.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
81. I change and vary my communication style according to the situation.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
82. I find the "right" words for the circumstances.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
83. I select the most appropriate method to transmit my messages.
Almost never    Occasionally    Frequently    Very frequently    Almost always   
84. I avoid using jargon, "gobbledegook," and inappropriate language.
Almost never    Occasionally    Frequently    Very frequently    Almost always   

Price for this assessment $24.95


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