Empathizing examines the extent to which you think about the perspectives and feelings of others when they are communicating with you, and the degree to which you adjust your style to accomodate them. It asks the question: "How well do you create a climate of warmth and sincerity, where people feel comfortable sharing their thoughts because they know you will listen?"
|Receiving the Message|
Receiving the Message looks at how well you listen to and successfully "process" what others are saying (verbal and non-verbal messages) before you respond. It asks the question: "How attentive or empathetic are you in a listening situation so that you can fully appreciate what the speaker is trying to convey?"
Clarifying looks at the extent to which you use careful and incisive questioning techniques to successfully "translate" the words and actions of the other party in order to understand their meaning. It asks the question: "How well do you gently question and probe the other person in a conversation or discussion, in order to ensure that you accurately interpret their message?"
Understanding looks at the extent to which you make sense of what you see and hear in order to engage fully in a conversation and respond intelligently, according to the circumstances. It asks the question: "How well do you reflect and process information while someone is speaking, in order to understand the key aspects of what is being communicated and how you might respond?"
|Reading Non-Verbal Clues|
Reading Non-Verbal Clues looks at the extent to which you pick up on body language and tone of voice in order to understand the complete communication message. It asks the question: "How well do you assess the other person’s feelings and meaning by looking beyond the spoken words that you hear?"
|Giving and Receiving Feedback|
Giving and Receiving Feedback looks at the extent to which you are able to successfully offer constructive feedback to others and accept direct feedback from others. It asks the question: "How open are you to offering candid feedback to others in a constructive or helpful way, and how capable are you in accepting coaching or guiding communications from others?"
|Transmitting Your Message|
Transmitting Your Message looks at the extent to which you use a range of communication methods and means to get your message across to others successfully. It asks the question: "How well do you ensure that the transmission of information that is important to you is communicated in language that is clear, concise, and consistent?"